I have a Cat Genie www.catgenie.com an automatic cat box cleaning system and it just was not working right. I called customer service and they sent out a new processing unit within two days of my call. It fixed the problem and the great service and the way they backed their product, it just made it really easy to say how awesome their product is! Stuff happens, right? Well i am conducting a marketing campaign as part of the return service they provide by adding my pens and pads and a note saying "thanks for the great service". Do you think my message will impress and make it to a decision maker who would reach out to me and inquire about my printing and ad specialty products or will the shipping guy keep all the goods for him self? 

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